Returns
Returns Policy
You may request a return within 10 business days of your delivery date, subject to the condition of the items.
Please fill out the form and someone from our customer service team will get back to you within two business days. Please check your spam folder for our response before sending another email/form.
Customers are responsible for any returns costs and are therefore responsible if a return is lost or stolen while in transit. We recommend using a trackable shipping service. The original shipping costs are not refundable.
Refunds will be processed within 7 days of the parcel being received. The refund will be to your original payment method and you will get an email notification once it is completed.
Faulty or incorrect items
If you think you have received a faulty or incorrect item please email hello@forrosiewithlove.com including photos of the item. We do not accept returns on items damaged by general wear and tear.
Sale items
- Items discounted by less than 40% are eligible for store credit at standard value only
- Refunds are not available on sale items
Final sale items
- Items discounted by 40% or more are final sale
- No returns, exchanges, refunds, or store credit
Gift cards and store credit
- Gift cards are valid for 3 years from the date of issue and are not refundable
- Store credit notes and vouchers are valid for 3 years from the date of issue