FAQ's

Orders

How do I know my order has been received?

Once your order is placed, we’ll send a confirmation email to the address provided at checkout. If it doesn’t arrive, please check your junk or spam folder.

Can I change or cancel my order?

Please contact us as soon as possible. We’ll do our best to help, but once an order has been packed or dispatched, changes may not be possible.

Shipping and delivery

Where do you ship?

Available delivery destinations, options, and costs are shown at checkout.

How long will my order take to arrive?

Delivery times vary by destination. The estimated timing for your available shipping option will be shown at checkout.

How can I track my order?

When your order is dispatched, we’ll email you a shipping confirmation with tracking details, where available.

What should I do if my parcel is delayed or missing?

Check your tracking information first. If there hasn’t been an update for several days, contact us with your order number and we’ll help investigate.

Returns

What is your returns policy?

Please check our current returns policy for eligibility, conditions, and instructions before sending an item back. Returned items must meet the conditions stated in that policy.

What if my order arrives damaged or incorrect?

We’re sorry. Please contact us promptly with your order number and clear photos of the item and packaging so we can help make it right.

Products

How should I care for my purchase?

Please follow the care instructions included with the product or shown on its product page. If you’re unsure, contact us before cleaning or treating the item.

Will sold-out products come back?

Some products may be restocked. Keep an eye on the product page or join our email list for updates.

Contact

Still need help?

We’d love to hear from you. Please use the contact details shown on our website and include your order number if your question is about an existing order.